I remember the early 80s, when $8 would cover my movie ticket, large popcorn and a slushy drink. I also remember watching a movie and not struggling to hear or understand the dialogue. I got to enjoy the movie the way it was intended to be enjoyed- through the sights, the sounds, and the magic of the theater itself. But now I’m in my early 40s with hearing loss, and lately I am reading my movies instead of watching them while wearing uncomfortable communal headphones. Take me back in time with you, Michael J. Fox!
If I didn’t laugh, I’d cry!
Take a stroll with me as I paint a light-hearted story about my night at the movies… while suffering with my hearing loss.
I do not wear hearing aids yet, but my hearing test revealed they are in my not-so-distant future. My hearing loss is very small compared to others, but I feel as though everything is muted. I am constantly turning my head to hear better and reading lips for to confirm what I think I heard. Restaurants, car rides, and church services have become increasingly difficult hearing situations. When I learned about hearing assistive technology required in most public spaces including movie theaters, I swallowed my embarrassment and started asking for the hearing assistance. In my community, like countless others throughout the country, hearing assistance is hard to find. When a building does have hearing assistive technology, the staff is usually confused, and the fun begins!
It all started when a dear friend and I decided to watch a remake of one of my favorite movies – Jumanji (highly recommend). My friend is very used to what he warmly calls my “hearing loss shenanigans” which means waiting patiently with me in endless lines as I debate with the terrible choices that most theaters offer the hearing loss community.
Act 1, Scene 1:
“Famous last words: There’s plenty of time before the movie starts.”
We arrived about 15 minutes early before our 7:30pm movie and headed straight to the guest service desk to inquire about their assistive hearing technology. Unfortunately, the line was extra long because it was also an understaffed ticket booth. Upon arriving at the front of the line at 7:28, the teenage assistant who couldn’t leave his post had to call his manager who was somewhere in the 20+ theater complex; I quietly imagined her in a projection room with film reels and popcorn flying through the air in chaos.
I urged my friend to find seats for us because I could tell more waiting was in the store. She arrived at the guest services desk at 7:32. After waiting several more minutes, she sweetly brought me a 2 foot tall (not kidding) close caption device and an FM receiver hanging from a lanyard with a simple foam headset.
She assured me the receiver batteries would last the entire movie, the receiver was programmed correctly, and the headset was clean. But… the foam earpiece covers were dusty. Very dusty.
Normally I don’t mind dust, but just then, I realized the dust on the foam headset cover was most likely due to dusty ears. I’m sure my eyes glazed over as my mind started wondering to the wide variety of the flaky, dusty ears that used the foam headsets before me.
I asked the assistant how their headsets are cleaned and how often. She assured me that they are cleaned after each use with alcohol cleaning swabs. I said “Wonderful! May I have one of those swabs just so that I can clean these guys once more myself?” She gave me a nervous look and quickly went to the back room but couldn’t locate them. She took off for her hunt in the main lobby, but didn’t return again until 7:47. She explained that she could not locate the alcohol swabs anywhere. Instead, she brought me a folded-up piece of paper towel, damp with cleaning spray she had found at the confession stand. She assured me it was a “safe cleaning spray,” but I used my 40-year-old judgment and decided against it. I removed as much dust as I could from the foam headsets by hand and tried to ignore the rest.
I finally walked into the movie theater at 7:49 for my 7:30 movie even though I arrived early at 7:21! 7:49!!!!
Act 2, Scene 1
“Closed Captioning for the non-embarrassed.”
Let’s set the scene: The lights are off, the movie’s started, and the smell of popcorn that I didn’t have time to get is already haunting me. My friend scored killer seats- top row center. He patiently helped me hold my caption device, my headsets, and my lanyard with the FM receiver, all as I try to slither out of my winter coat and not bother the gentleman next to me. I finally get comfortable and start playing with the close captioning device.
This contraption is intended to sit snugly in my cup holder with ease and flex up to be adjusted to the users preferred line of vision. Unfortunately, it’s a bit cumbersome and takes up my valuable cup holder real estate. As embarrassing as it was to flex the squeaky arm where I needed it to be, I was quite worried that I was ruining the experience for the guy next to me, but he was a gentleman and never complained.
Act 2, Scene 2
“To wear headphones or not to wear headphones. That is the question!”
With the close captioning screen just under my nose, I was ready to fight the FM receiver battle. I was pleasantly surprised when I turned on the receiver and it was playing the correct movie!
Believe it or not, it is very common for FM receivers to be programmed to the wrong movie. Whenever I realize a receiver has been programmed wrong, I debate with myself for 10 minutes about whether to get another headset, then track down a manager for another five minutes and finally get back to my movie five minutes after that. So, it is very common that mis-programmed receivers wind up sitting in my lap.
I ignored my dirty-headset paranoia and put on my headset with ‘kinda clean’ foam covers. Finally, I settled in to watch the movie which had already been playing for more than 20 minutes.
Act 2, Scene 3
“What we have here is a failure to communicate.”
I was a little confused when I started listening to the movie because one ear was programmed for the hard-of-hearing, while the other ear, which was programmed for the blind/vision-impaired, gave me a scene-by-scene narration every few seconds.
He gazed in the distance with a smoldering look.
He runs frantically as the rhinos give chase.
The creepy bird flies away towards the spooky mountain.
I let my friend listen and it was funny at first, but then it wasn’t. It became so annoying that I tilted my headset in my hair so that only my right ear would have sound and I didn’t have to hear the narration. When I could only use one ear to hear the movie, I was still struggling. It made me very hesitant to waste my time bothering to check out equipment that doesn’t work at all for me and very committed find a theater that actually wants me to enjoy myself.
At 8:07, 37 minutes after the movie had started, and 8 minutes after I finally got comfortable, I gave up the struggle and decided to take off the headset altogether, along with lanyard and receiver from my neck, and try to hear the movie without assistance.
The Final Act:
“Hearing loops make entertainment accessible to all.”
When my hearing aid days finally arrive (most likely before I turn fabulous and 50), I would like to think my community and venues will offer access to me in public buildings by installing a hearing technology system which actually works! Headsets and neck loops are troublesome, unreliable, and embarrassing while hearing loops let me keep my dignity through discretion.
I’m not exactly sure who came up with the FM or Infrared headset system, but I’m very sure that it wasn’t designed for me or anyone with hearing aids or Cochlear implants.
FM systems and IR systems meet ADA standards, but both systems require the use of headsets and continual maintenance and training. I don’t mind people staring at my hearing loss, but my mother and daughter would both rather sit in silence than stick out with headphones announcing their hearing loss to the world. Even if I could convince my sweet mother to wear the headset, she uses perfectly tuned hearing aids and must take them out of her ears (and drop them into her bottomless purse with a million pockets) if she wants to use the FM or IR headsets. Unfortunately, even with the best headsets, without her hearing aids she can’t hear a thing! For her, a hearing loop system is the best option for movie theaters and most large rooms.
The disability of hearing loss is clearly being overlooked by the entertainment industry. And it is quite disheartening to see that no expense has been spared from luxury movie theater complexes except the hearing assistance! Everything from carpeted hallways, to art-deco style lighting fixtures, and even four types of gorgeous tiles in the bathrooms, but complexes won’t even loop ONE theater? There are sometimes 20 theaters in a complex and each boasts of cutting edge sound systems, yet I have to wear dirty foam headsets that rarely work correctly?
Consider these demographics from the Hearing Loss Association of America:
- About 20 percent of Americans, 48 million, report some degree of hearing loss.
(This statistic includes myself, my parents, two grandparents, my daughter, my two friends, and my local hearing loss association group and most of us enjoy going to movies!)
- At age 65, one out of three people has a hearing loss.
(That’s a huge number of active seniors who are struggling to find hearing friendly entertainment.)
- Almost 15% of school-age children (ages 6-19) have some degree of hearing loss.
(How many of your movie patrons are school-aged children??)
Yes, the ADA compliance box can be checked off with an FM or IR system, but does it really offer access to your guests who really need it? To me, offering headsets is like having a wheelchair ramp on the side of the building covered with gravel and bushes! The purpose of hearing loops in movie theaters is to invite everyone to enjoy the big screen. Hearing Loops helps your guests living with hearing loss, TO HEAR THE MOVIE and therefore come back- often!
There was a time when movie theaters were the heart of every city center. With the revitalization of suburbs and urban districts, movie theaters and performing art venues are once again breathing life back into our communities. By including hearing loops in every venue where sound is integral to the use of the space (in my opinion, every single movie theater and auditorium in the country) the entertainment industry can bring back that “Movie Magic” to thousands suffering with hearing loss. Besides, silent movies went out of style decades ago!
So, to sum up my night at the movies with hearing loss, I learned:
- Hearing Loops are the perfect solution for movie theaters because they do not require headsets which rarely work well- with or without hearing aids!
- Closed captioning is absolutely worth all the fuss because at least I get to READ the movie, but it won’t help me to HEAR the movie.
- A good friend will offer to help while you struggle with hearing loss at a movie and will laugh with you through the shenanigans!
For more information about adding a hearing loop to theaters or performance arts theaters, please contact Assist2Hear at (877) 338-1084.
Tags: closed captions, headsets, hearing loop system, hearing loss, theater